AMTELCO, a leading provider of customized call center innovations and software applications, today announced that its RED ALERT Emergency Notification System is compliant with key telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.
The RED ALERT Emergency Notification System helps businesses efficiently notify and communicate with any number of recipients in a matter of minutes. RED ALERT is widely used in healthcare organizations, higher educations institutions, the military, government, the hospitality industry, and large commercial business where global synergy is a must. The application now is compliance-tested by Avaya for compatibility with: Aura Communication Manager 5.2.
AMTELCO’s President Tom Curtin had this to say about RED ALERT’s Avaya Compliancy, “We are very pleased to have AMTELCO’s RED ALERT Emergency Notification System be certified as Avaya compliant. Gaining Avaya compliance for AMTELCO’s RED ALERT System will be especially beneficial to our diverse and mutual customer base. Innovations originating from standards-based platforms assist our customers in incorporating new technology easily and cost effectively. We are looking forward to continuing our long-standing, great relationship with Avaya.”
One of the companies benefiting from the interoperability of AMTELCO and Avaya solutions is Anne Arundel Medical Center (AAMC) in Annapolis, Maryland.
“Quality and patient safety is paramount at AAMC, and this just seemed like a perfect solution for us. We particularly appreciate the updates that increase the efficiency and capabilities of the system,” stated AAMC Telecommunications Manager Kevin Burns.
AMTELCO is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, AMTELCO is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure — speeding deployment of new applications and reducing both network complexity and implementation costs.
“By offering compliance testing to the many innovative companies like AMTELCO who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”
Other AMTELCO products that have received the DevConnect Compliant Award include the Infinity call center application, the eCreator browser-based scripting application, and the Infinity IS Soft Agent application. AMTELCO is committed to continually improving the integrations between the AMTELCO and Avaya products, helping improve AMTELCO/Avaya customers’ communications.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
AMTELCO is a leading provider of sophisticated call center and communication application solutions. With a strong background in the telephone answering service industry, AMTELCO's primary focus is to design systems that offer cutting-edge technology, which reduces labor costs and increases profitability. Today, AMTELCO's specialized Call Center Innovations are recognized throughout the industry for improving customer service with straight-forward procedures and trouble-free system maintenance. For more information on the RED ALERT Emergency Notification System please visit www.redalertsystem.com. For more information on AMTELCO please visit www.amtelco.com. For more information on AMTELCO’s 1Call Healthcare Division please visit www.1call.com.
After receiving a call for immediate assistance in the Las Vegas Ricin incident, a RED ALERT was triggered, and within 2 minutes and 43 seconds, every single person on the team was notified, and on their way back to the unit.
Nevada National Guard 92nd Civil Support Team